They should really not let me in a chat room with customer service.

I’m pretty happy I didn’t say “I really hope that seasonal employee drowns in a fire”. Baby steps. I’ll take ’em.


You are now connected to Sanjay from

Me: Hello, I have been trying to remedy this ridiculously inept delivery by UPS, but they have been nothing but problematic.
They told me that this package was delivered at 3:00 on 12/24 to my neighbor, when ON THE LABEL it says “Deliver to Leasing Office”. They have continued to give me the runaround saying that they would attempt to retrieve it and I have yet to hear back from anyone. I would like a replacement immediately and I would like UPS to be charged for it due to their gross incompetence.

Sanjay: Hello, my name is Sanjay. I’ll be happy to help you today.

Me: Fantastic

Sanjay: I apologize for the inconvenience. Can I have your order number, please?

Me: [omitted]

Sanjay: Thank you
Once again I am sorry for the trouble you had

Me: Oh it is most definitely not your fault, Sanjay.

Sanjay: Thank you Alison

Me: It is due to the gross incompetence of someone that apparently doesn’t read labels that works for UPS

Sanjay: Okay I understand
You have not received both the items right?

Me: Not I have not.

Sanjay: Alison, The best I can do here is can issue a full refund for these items and you can place a new order again.

Me: That is fine. Is there anyway to charge UPS for the refund? Because I would really like them to be punished.

Sanjay: As the items are third party product, It directly unable us to do any further changes

Me: A refund is better than nothing at all.

Sanjay: Thank you Alison thanks for understanding

Me: This is the second time they have “delivered” something to me and it has mysteriously walked away.

Sanjay: I am issuing refund right away

Me: Thank you very much.

Sanjay: Please allow me a minute while I process a full refund for you

Me: I apologize for being so caustic. I think, under better circumstances, we could have been friends.

Sanjay: Thank you for your warm words Alison

Me: You are very welcome, Sanjay.

Sanjay: I have successfully issued a full refund for the missing items
You will receive a confirmation email of refund right after this chat.
Is there anything else I can do for you today?

Me: Thank you very much. I can only hope that justice comes to the UPS man in the form of a herniated disc.
No, I’m all set. Thank you for being so helpful!

Sanjay: My pleasure assisting you today

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