They should really not let me in a chat room with customer service.

I’m pretty happy I didn’t say “I really hope that seasonal employee drowns in a fire”. Baby steps. I’ll take ’em.

 

You are now connected to Sanjay from Amazon.com.

Me: Hello, I have been trying to remedy this ridiculously inept delivery by UPS, but they have been nothing but problematic.
They told me that this package was delivered at 3:00 on 12/24 to my neighbor, when ON THE LABEL it says “Deliver to Leasing Office”. They have continued to give me the runaround saying that they would attempt to retrieve it and I have yet to hear back from anyone. I would like a replacement immediately and I would like UPS to be charged for it due to their gross incompetence.

Sanjay: Hello, my name is Sanjay. I’ll be happy to help you today.

Me: Fantastic

Sanjay: I apologize for the inconvenience. Can I have your order number, please?

Me: [omitted]

Sanjay: Thank you
Once again I am sorry for the trouble you had

Me: Oh it is most definitely not your fault, Sanjay.

Sanjay: Thank you Alison

Me: It is due to the gross incompetence of someone that apparently doesn’t read labels that works for UPS

Sanjay: Okay I understand
You have not received both the items right?

Me: Not I have not.

Sanjay: Alison, The best I can do here is can issue a full refund for these items and you can place a new order again.

Me: That is fine. Is there anyway to charge UPS for the refund? Because I would really like them to be punished.

Sanjay: As the items are third party product, It directly unable us to do any further changes

Me: A refund is better than nothing at all.

Sanjay: Thank you Alison thanks for understanding

Me: This is the second time they have “delivered” something to me and it has mysteriously walked away.

Sanjay: I am issuing refund right away

Me: Thank you very much.

Sanjay: Please allow me a minute while I process a full refund for you

Me: I apologize for being so caustic. I think, under better circumstances, we could have been friends.

Sanjay: Thank you for your warm words Alison

Me: You are very welcome, Sanjay.

Sanjay: I have successfully issued a full refund for the missing items
You will receive a confirmation email of refund right after this chat.
Is there anything else I can do for you today?

Me: Thank you very much. I can only hope that justice comes to the UPS man in the form of a herniated disc.
No, I’m all set. Thank you for being so helpful!

Sanjay: My pleasure assisting you today

usman sarwer

yes asad chat room is very good idea to meet with new people and sharing more stuff with each other and get more knowledge about new thing anyhow thanks admin for sharing this great post

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