I’m pretty happy I didn’t say “I really hope that seasonal employee drowns in a fire”. Baby steps. I’ll take ’em.
You are now connected to Sanjay from Amazon.com.
Me: Hello, I have been trying to remedy this ridiculously inept delivery by UPS, but they have been nothing but problematic.
They told me that this package was delivered at 3:00 on 12/24 to my neighbor, when ON THE LABEL it says “Deliver to Leasing Office”. They have continued to give me the runaround saying that they would attempt to retrieve it and I have yet to hear back from anyone. I would like a replacement immediately and I would like UPS to be charged for it due to their gross incompetence.
Sanjay: Hello, my name is Sanjay. I’ll be happy to help you today.
Sanjay: I apologize for the inconvenience. Can I have your order number, please?
Sanjay: Thank you
Once again I am sorry for the trouble you had
Me: Oh it is most definitely not your fault, Sanjay.
Sanjay: Thank you Alison
Me: It is due to the gross incompetence of someone that apparently doesn’t read labels that works for UPS
Sanjay: Okay I understand
You have not received both the items right?
Me: Not I have not.
Sanjay: Alison, The best I can do here is can issue a full refund for these items and you can place a new order again.
Me: That is fine. Is there anyway to charge UPS for the refund? Because I would really like them to be punished.
Sanjay: As the items are third party product, It directly unable us to do any further changes
Me: A refund is better than nothing at all.
Sanjay: Thank you Alison thanks for understanding
Me: This is the second time they have “delivered” something to me and it has mysteriously walked away.
Sanjay: I am issuing refund right away
Me: Thank you very much.
Sanjay: Please allow me a minute while I process a full refund for you
Me: I apologize for being so caustic. I think, under better circumstances, we could have been friends.
Sanjay: Thank you for your warm words Alison
Me: You are very welcome, Sanjay.
Sanjay: I have successfully issued a full refund for the missing items
You will receive a confirmation email of refund right after this chat.
Is there anything else I can do for you today?
Me: Thank you very much. I can only hope that justice comes to the UPS man in the form of a herniated disc.
No, I’m all set. Thank you for being so helpful!
Sanjay: My pleasure assisting you today